Box Office + Venue Policies

SJCC is committed to providing a safe and welcoming environment for all users, guests, and staff members. Arts + Ideas patrons play an important role in helping us create this environment by abiding by SJCC policies and values. As you plan your visit to the J, please check our Welcome to the J webpage for current policies.

All ticket purchasers and attendees agree to all terms and conditions outlined on this page, in Box Office communications, and through our ticketing systems.

Contact Us

BoxOffice@SJCC.org | 206-388-0833
Monday-Friday, 9 am to 5 pm during regular business hours. Calls will be returned in 24-48 hours. For faster response, please send an email.

Ticket Sales + Policies

Ticket sales are final. No refunds. No exchanges. No credits. All programs are subject to change or rescheduling without notice.

Purchase Online – recommended!
View upcoming programs and purchase tickets securely online on the SJCC Arts + Ideas webpage. Online advance sales end one hour before show times. Click on “more info” and “buy tickets” to go to our ticket sales platform, where you can add multiple events to your shopping cart (there is a time limit) and even pre-order concessions at a discount to avoid lines at the venue.

Purchase by Phone or Email
If you would like to purchase tickets by phone, SJCC Arts + Ideas staff members will be happy to assist during regular business hours and subject to staff availability. Our Box Office phone number is 206-388-0833.

Email is faster. Please include your name, phone number, and order number (if applicable). A staff member will email or call you back to assist with your purchase.

Purchase In-Person

  • Advance Walkup Sales: The SJCC does not have an on-site Box Office except before show times.
  • Day-of-Show Walkup Sales: Box Office generally opens 30 minutes before the published showtime (sometimes earlier for special events—check listings). Walkups are welcome as long as tickets are available. Box Office closed 30 minutes after a show starts.

Payment Types
SJCC Box Office accepts cash and credit cards (American Express, Discover, MasterCard, and Visa).

Taxes + Fees
A ticket processing fee of $1.65 will be added to each ticket purchase upon checkout, plus an additional $2 facility fee for in-person + virtual events. Fees apply to all sales, including online, cash, and walkup sales. For concession or additional book sales, Washington state sales and/or alcohol sales tax may also apply. For book orders, media mail shipping may be available at an additional cost per item.

Discount Pricing
Discount pricing, when available, applies for seniors 65+, students with ID, and youth under 13. No group discounts.

Ticket Delivery Options

  • In-Person Events: Online ticket purchasers have the option to select either print-at-home or mobile tickets. Emailed purchase confirmation receipts include a link to print bar-coded tickets or to view mobile ticket QR codes. Please print tickets in advance and have QR codes readily available on your mobile device before arriving to avoid delays. Bar codes and QR codes must be readable for scanning. If you forget or can’t find your tickets, go to the Box Office line for assistance. 
    • Book Orders: Book purchasers must pick up books in-person at the event, unless the additional media mail shipping fee has been added. If you are unable to attend the event, please coordinate pickup at the SJCC by emailing boxoffice@sjcc.org. Books must be picked up within 30 days of the event.
  • Livestreaming/Virtual Events: Online purchasers receive a virtual ticket with their confirmation receipt. One (1) hour prior to the program, purchasers will receive an email with a link to log on to the livestream or register for the virtual program. This reminder comes from our ticketing system. Check your junk mail for AudienceView or ovationtix.com. Once registered, you will receive another email with the access link. In some cases, the Box Office will pre-register ticketed patrons who will receive this reminder directly from the online platform. Virtual access links and virtual recordings are for ticketed patrons only; please do not share. If you have not received an access link, please contact the Box Office via email to provide or resend.

Sold Out + Standby Shows

  • We will do our best to notify you on the website and at the door if shows are sold out or on standby. Please check your event on the SJCC Arts + Ideas webpage and click on “more info” for availability.
  • If the website says “standby,” remaining tickets will be released on a first-come basis to walkups in the standby line.
  • If the website says “sold out,” please do not call or come to the venue. For sold-out shows, there are no waitlists or standby lines at the door.

Seating

  • Most programs are general admission, with seating on a first-come, first-served basis. See an usher if you need assistance with accessible seating or finding a seat. Row AA is reserved for accessible/wheelchair seating, as well as any seats marked “reserved.”
  • Some general admission shows are club style: standing-room only with limited seating. Please observe signs for available and unavailable seating and standing areas.
  • Select shows are reserved seating.
  • Patrons needing special assistance, additional entry time, or accessible seating can choose accordingly or indicate those needs upon purchase and will generally be invited to enter first.

Late Arrival
Latecomers will be seated at the discretion of the staff, ushers, and/or management at an appropriate break in the show and will likely be seated in the designated late-seating area to avoid disruption. Latecomers are not guaranteed reserved, assigned, adjacent, or saved seats. Late seating is allowed up to 15 minutes after a show starts. On occasion, late seating will not be possible.

Event Change Notification

  • In the case of a program postponement/rescheduling, ticketholders will be notified via email and tickets will automatically transfer to the new date once announced.
  • In the case of program cancellation, ticketholders will be notified via email of their options, such as donating the face value of their ticket or receiving a system credit for a future show. Ticket face value does not include any collected taxes or fees paid by the customer upon purchase.

Venue Details

  • SJCC Arts + Ideas programs, unless otherwise specified, take place at the Stroum Jewish Community Center on Mercer Island (hours + directions).

Accessibility

  • The SJCC auditorium is ADA compliant, and our seating system is hearing loop (t-coil hearing aid direct) outfitted. Please ask your provider how to use/program the t-coil setting on your device. The J is also outfitted with an Assistive Listening System. Please ask an usher for an amplification device, if needed (cell phone number and driver’s license required).
  • If you need a front-row seat, aisle seat, or wheelchair-accessible space, please indicate when purchasing general admission tickets or select an accessible seat online or by phone for reserved seating. For film screenings, generally only foreign-language films are fully captioned with subtitles. Check event descriptions for details on availability. For livestreaming and virtual programs, patrons can turn on AI captioning apps.

Photography + Video Notice
Photos/video will be taken during events for archival and publicity purposes. By attending/participating, you consent to the SJCC using your image for marketing and promotional materials. If you have concerns or do not want your photo to be taken, please notify a staff member before entering. For virtual programs and recordings, participants agree to be recorded/photographed/videotaped/broadcast. If you do not wish your likeness or voice to be captured, please make sure on your device your camera is turned off or disabled and microphone is muted.

Parking
There is free, ample, and accessible parking in the SJCC parking lot, on the street, and nearby at municipal buildings. Please do not park across the street at Herzl-Ner Tamid or next door at the French American School unless email communications, signs, event staff, or security indicate these as overflow lots.

Food + Concessions
Concessions, including wine, beer and noshes, are often available before showtimes. When available, concessions can be pre-purchased in advance (for a discount!) with your online ticket purchase. To pick up pre-sale concessions, bring proof of purchase. For alcoholic beverage pickup or sales, you must present a valid ID as well (see Alcohol Policy below). NO outside food or beverages are allowed in the building, venue, or theater. Concession sales end 30 minutes after showtime.

Alcohol Policy

The SJCC works to promote the responsible consumption of alcoholic beverages.

  • All guests purchasing or having pre-purchased alcohol must present a valid ID*, regardless of what age they appear.
  • Alcohol will not be served to minors (anyone under 21 years of age).
  • Alcohol will not be served to guests without an acceptable form of ID (see below).
  • There will be a two (2) beer/wine limit, per transaction, at concession stands and portable concessions until alcohol cut, which varies by show.
  • There will be a one (1) spirit limit, per transaction, at concession stands and portable concessions until alcohol cut, which varies by show.
  • Guests passing alcohol to minors will be ejected and reported to local authorities.
  • Guests possessing alcohol, who do not have proof of being at least 21 years of age, may be ejected.
  • We reserve the right to refuse the sale of alcohol to anyone.
  • Alcoholic beverages may not be brought into the SJCC. Any attempt to bring alcohol inside will be considered a violation of the Code of Conduct and may result in the guest being ejected, arrested, or tickets being revoked.
  • Alcohol will not be sold to guests who appear intoxicated.
  • If a guest seems intoxicated and is the sole driver, the SJCC will call a cab for the guest.

The following forms of ID are acceptable at the J:

  • Driver’s license issued by any U.S. state or Canadian province.
  • U.S. Military ID, including active duty, reserve, retired, and/or dependent card.
  • State ID card issued by a U.S. state or Canadian province.
  • Current, unexpired official passport issued by any nation.

The following forms of ID are NOT acceptable at the J:

  • Punched IDs are NOT acceptable.
  • Expired IDs are NOT acceptable.
  • Temporary IDs are NOT acceptable.

Additional Conditions of Sale

All sales are final | No refunds | No exchanges | No credits. Ticketholder accepts all SJCC terms and conditions above, located at SJCC.org, and on our ticketing systems. You assume all risk and danger incidental to the game, exhibition, event, or performance whether occurring prior to, during, or after said show. You assume all risk and danger of injury and you agree that the management, its agents, and the performers are not responsible or liable for any injuries resulting from such causes. The release and waiver of liability herein are given with the understanding that the risk of injury and damage exists in many form including, but not limited to, the effects of exposure to any and all presently known and unknown viruses (including but not limited to SARS-COV-2, the novel coronavirus that causes COVID-19), pathogens, bacteria, germs, and diseases. No alcohol, drugs, weapons, food, or glass containers allowed. No recording devices, still cameras, or video cameras permitted. No transmission or aiding in transmitting any description, account, picture, or reproduction of the event, game, performance, or exhibition. You hereby consent to the reasonable search for alcoholic beverages, drugs, or weapons. You further consent to the use of your image or likeness incidental to any display, transmission, or reproduction of the event. Management reserves the right to refuse admission or eject any person whose conduct is deemed by management to be disorderly or who fails to comply with the terms and conditions herein. In the event of a cancellation for which there is no rescheduled date, a refund for this ticket may be issued at the option of the management and may not include additional ticketing fees (i.e., ticketing operations fee, shipping fees, etc.).