Box Office + Venue Policies

• Ticket Sales + Processing
• Venue Details
• Alcohol Policy
• Additional Conditions of Sale
• See Also: Seattle Jewish Film Festival Box Office Policies

SJCC is committed to providing a safe and welcoming environment for all users, guests, and staff members. SJCC Arts + Ideas patrons play an important role in helping us create this environment by abiding by SJCC policies and values. As you plan your visit to the J, please also check our Welcome to the J webpage for current agency policies.

All ticket purchasers and attendees agree to all terms and conditions outlined on this page, in Box Office communications, onsite venue signage and through our ticketing systems.

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Ticket Sales + Policies

TICKET SALES ARE FINAL. NO REFUNDS. NO EXCHANGES. NO CREDITS.
All programs are subject to change or may be rescheduled without notice.

Purchase Online – recommended!
View upcoming programs and purchase tickets securely online on the SJCC Arts + Ideas webpage. Online advance sales end one (1) hour before showtimes, after which, available tickets may be purchased at the door. Clicking “more info” and “buy tickets” launches you to our ticket sales processing platform, where you can view single events or add multiple events in our current season to your shopping cart (there is a time limit) as well as pre-order concessions at a discount to avoid purchase lines at the venue.

Purchase by Phone or Email
If you would like to purchase tickets by phone, SJCC Arts + Ideas staff members will be happy to assist during regular business hours and subject to staff availability. Call and leave a voicemail or Email us your name, phone number, what program you wish to purchase or order number. A staff member will email or call you back to assist with your purchase.

Free Events + Exhibits: Advance or Front-Desk Registration 
SJCC public exhibits can be viewed by the general public during regular SJCC business hours (check website for times and exhibit locations). Pre-registration is often required for exhibit opening and exhibit speaker events. At other times, while on extended public display, walkups are welcome in permissible viewing locations. Drop-ins must register at the front desk with an email and a valid driver’s license or passport required as proof of identity.  

Purchase In-Person

• No Advance Walkup Sales: The SJCC does not have an on-site Box Office except before scheduled showtimes. Please purchase online, or call/email for help purchasing. 

• Day-of-Show Walkup Sales: Box Office generally opens 30 minutes before published showtimes (check event listings). Day-of-show walkups are welcome as long as tickets are still available. The Box Office closes 30 minutes after showtime. 

Payment Types
SJCC Box Office accepts most credit cards (American Express, Discover, MasterCard, Visa) and cash or check onsite only.

Taxes + Fees
A ticket processing fee of at least $1.65 will be added to each ticket purchase upon checkout, plus an additional $2 facility fee for all in-person + virtual events. Fees apply to all sales, including online, cash, and walkup sales. Tax will be charged for additional concession product or book sales as appropriate. WA State tax or alcohol sales tax apply. For book orders, media mail shipping add-ons may be available at additional mailing costs per item.

Discount Pricing
Discount pricing, when available, applies for seniors 65+, students with ID, and youth under 13. No group discounts.

• In-Person Events: Online purchasers have the option to select either print-at-home or mobile tickets. Tickets are delivered immediately after purchase. Your emailed purchase confirmation receipt contains a PDF link. Click to print your bar-coded tickets or have the bar/QR coded ticket available on your mobile device. Have tickets ready to be scanned before arriving to avoid line delays. Bar/QR codes must also be readable by scanning devices. If you forget or can’t find your tickets, proceed directly to the Box Office for assistance. Those without tickets must follow security protocols by signing in at the front desk (with acceptable valid ID).

• Livestreaming/Virtual Events: Online event purchasers will receive a virtual ticket with their confirmation receipt. Purchasers will not receive a virtual link immediately; rather, you will receive a link to register, log on or join the virtual program one (1) hour before showtime in the reminder email. If you are prompted to register first, once registered, you will receive another email with the access link to join online. In some cases, the Box Office will pre-register ticketed patrons who will receive this reminder directly from the online platform. Virtual access links and virtual recordings are for ticketed patrons only; please do not share unless you have purchased tickets for others. If you have not received an access link, please contact the Box Office via email to provide/resend.

• Book Orders: Book purchasers must pick up books in person at the event, unless the additional media mail shipping fee has been added. Virtual attendees will be notified when books are ready for pickup and/or shipment. If you are unable to pick up your book(s) at the event or in a timely fashion, please contact the Box Office to arrange and consider paying shipping costs. Books must be picked up within 30 days of the event.

Sold Out + Standby Shows

• If In the event that shows are sold out or on standby, this will be reflected on the SJCC Arts + Ideas webpage and ticketing system. Click “more info” or “buy tickets” for messaging and availability. Please do not call or come to the venue: we do not take reservations nor keep waitlists.

• If it says “sold out,” there are no more tickets available.

• If it says “standby,” advance sales online are closed and any remaining tickets will be released for sale on a first-come basis to day-of-show in-person walkups waiting in the standby line. Once doors open, look for standby signage and get in line.

Seating

• Most programs are general admission, with seating on a first-come, first-served basis. Row AA is reserved for accessible/wheelchair seating, as well as any seats marked “reserved.” See the Box Office or an usher if you need assistance finding an accessible seat.

• Some general admission shows are club style: standing-room only with limited seating. Please observe signs for available and unavailable seating and standing areas.

• Select shows have reserved seating: patrons make seating chart selections at checkout, including accessible/wheelchair seats.  

• Patrons needing further special assistance, additional entry time or accessible seating should contact the Box Office in advance. At the event, please notify an usher for help.

Accessibility 

• The SJCC auditorium is ADA compliant, and our theater seating system is hearing loop (t-coil hearing aid direct) outfitted. Please ask your hearing-aid provider how to use/program the t-coil setting on your device. The SJCC is also outfitted with an Assistive Listening System. Please ask an usher to contact our booth tech to borrow an amplification device, if needed (cell phone number and valid ID required). 

• If you need an accessible floor or front-row seat, aisle seat or wheelchair-accessible space or wheelchair companion seat, please indicate this when purchasing general admission tickets or select an accessible or accessible companion seat when purchasing online or by phone for reserved seating. For film screenings, generally only foreign-language films are fully captioned with subtitles. Check event descriptions for details on subtitle/caption availability. For livestreaming and virtual and Zoom recordings, patrons can enable or turn on AI captioning apps. 

Late Arrival
Latecomers will be seated at the discretion of the staff, ushers, and/or management at an appropriate break in the show and will likely be seated in the designated late-seating area to avoid disruption. Latecomers are not guaranteed reserved, assigned, adjacent, or saved seats. Late seating is allowed up to 30 minutes after a show starts. Our Box Office and venue doors close 30 minutes after a show starts. On occasion, late seating will not be possible.

Event Change Notification

• In the case of a program postponement/rescheduling, ticketholders will be notified via email and tickets will automatically transfer to the new date once announced.

• In the case of program cancellation, ticketholders will be notified via email of their options, such as donating the face value of their ticket or receiving a system credit for a future show. Ticket face value does not include any collected taxes or fees paid by the customer upon purchase.

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Venue Details

• SJCC Arts + Ideas programs, unless otherwise specified, take place at the Stroum Jewish Community Center on Mercer Island (hours + directions).

• Check SJCC Arts + Ideas venue listings or the Seattle Jewish Film Festival venue listings for additional information.

Security

Arrive early. No weapons of any kind. No large bags. No outside food or drinks. To avoid delays at the door, print your tickets in advance or have them ready for scanning on your mobile device. Patrons must pass through a security check before entering the building, including a weapons detector, and bags may be searched at the door and a valid driver’s license or passport is required as proof of identity. For everyone’s safety and enjoyment, SJCC and/or its representatives reserve the right to refuse entry or eject anyone, for any reason, in its sole discretion, and without the individual(s) receiving a refund.

Photography + Video Notice
Photos/video will be taken during events for archival and publicity purposes. By attending/participating, you consent to the SJCC using your image for marketing and promotional materials. If you have concerns or do not want your photo to be taken, please notify a staff member before entering. For virtual programs and recordings, participants agree to be recorded/photographed/videotaped/broadcast. If you do not wish your likeness or voice to be captured, please make sure on your device your camera is turned off or disabled and microphone is muted.

Parking
There is free, ample, and accessible parking in the SJCC parking lot, on the street, and nearby at municipal buildings. Please do not park across the street at Herzl-Ner Tamid or next door at the French American School unless email communications, signs, event staff, or security indicate these as overflow lots.

Food + Concessions
Concessions, including wine, beer and noshes, are often available before showtimes. When available, concessions can be pre-purchased in advance (for a discount!) with your online ticket purchase. To pick up pre-sale concessions, bring proof of purchase. For alcoholic beverage pickup or sales, you must present a valid ID as well (see Alcohol Policy below). NO outside food or beverages are allowed in the building, venue, or theater. Concession sales end 30 minutes after showtime.

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Alcohol Policy

The SJCC works to promote responsible consumption of alcoholic beverages.

• All guests purchasing or having pre-purchased alcohol must present a valid ID*, regardless of what age they appear.
• Alcohol will not be served to minors (anyone under 21 years of age).
• Alcohol will not be served to guests without an acceptable form of ID (see below).
• There will be a two (2) beer/wine limit, per transaction, at concession stands and portable concessions until alcohol cut, which varies by show.
• There will be a one (1) spirit limit, per transaction, at concession stands and portable concessions until alcohol cut, which varies by show.
• Guests passing alcohol to minors will be ejected and reported to local authorities.
• Guests possessing alcohol, who do not have proof of being at least 21 years of age, may be ejected.
• We reserve the right to refuse the sale of alcohol to anyone.
• Alcoholic beverages may not be brought into the SJCC. Any attempt to bring alcohol inside will be considered a violation of the Code of Conduct and may result in the guest being ejected, arrested, or tickets being revoked.
• Alcohol will not be sold to guests who appear intoxicated.
• If a guest seems intoxicated and is the sole driver, the SJCC will call a cab for the guest.
  

The following forms of ID are acceptable at the SJCC:

• Driver’s license issued by any U.S. state or Canadian province.
• U.S. Military ID, including active duty, reserve, retired, and/or dependent card.
• State ID card issued by any U.S. state or Canadian province.
• Current, unexpired official passport issued by any nation.

The following forms of ID are NOT acceptable at the SJCC:

• Punched IDs are NOT acceptable.
• Expired IDs are NOT acceptable.
• Temporary IDs are NOT acceptable.

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Additional Conditions of Sale

All sales are final | No refunds | No exchanges | No credits. Ticketholder accepts all SJCC terms and conditions above, located at SJCC.org, and on our ticketing systems. You assume all risk and danger incidental to the game, exhibition, event, or performance whether occurring prior to, during, or after said show. You assume all risk and danger of injury and you agree that the management, its agents, and the performers are not responsible or liable for any injuries resulting from such causes. The release and waiver of liability herein are given with the understanding that the risk of injury and damage exists in many form including, but not limited to, the effects of exposure to any and all presently known and unknown viruses (including but not limited to SARS-COV-2, the novel coronavirus that causes COVID-19), pathogens, bacteria, germs, and diseases. No alcohol, drugs, weapons, food, or glass containers allowed. No recording devices, still cameras, or video cameras permitted. No transmission or aiding in transmitting any description, account, picture, or reproduction of the event, game, performance, or exhibition. You hereby consent to the reasonable search for alcoholic beverages, drugs, or weapons. You further consent to the use of your image or likeness incidental to any display, transmission, or reproduction of the event. Management reserves the right to refuse admission or eject any person whose conduct is deemed by management to be disorderly or who fails to comply with the terms and conditions herein. In the event of a cancellation for which there is no rescheduled date, a refund for this ticket may be issued at the option of the management and may not include additional ticketing fees (i.e., ticketing operations fee, shipping fees, etc.).