Box Office & Venue Policies

SJCC Arts+Ideas and Seattle Jewish Film Festival

Contact Us: 
206-388-0833 |
Monday-Friday, 9 am-4 pm

SJFF Box Office Policies

ADVANCE SALES: Advance purchases can be made online or by phone during regular business hours (M-F, 9-4 pm). Choose print-at-home, or mobile device tickets (recommended to avoid lines), or will-call pickup. Tickets/passes can be mailed in advance for a $5 fee. VIP sponsor passes will be mailed as a courtesy. 8-Pack purchasers: click “redeem benefits” to make film selections and process tickets online, or call the box office. The system will recognize you by the first/last name and email.

DAY-OF-SHOW SALES and WILL CALL: Box office opens 30 minutes before show time (one hour prior Opening Night). Late seating discouraged and is at house manager’s discretion.

STANDBY TICKETS: When advanced tickets are no longer available, online sales will indicate “standby only.” This means a number of standby tickets may be available and released for sale at the door on a first-come basis 15 minutes prior to screening once pass holders who have priority enter and we know how many seats become available. Please look for signs to get in the designated standby line or ask an usher.

SOLD OUT: Once all advanced and standby tickets are released, a show is sold out.

DISCOUNTS apply to current SJCC members, students w/valid ID, youth under 13, and seniors 65+. Card-holding TeenTix members pay $5 for teens (day-of-show at box office, cash only; subject to availability; no advance/online sales), and $10 for designated Sunday films for a teen and a companion.  Groups of 12 or more automatically receive $2 off each full-priced adult ticket. No double discounts.

PROCESSING FEES: $1 per ticket | $5 per pass or 8-Pack purchase. 
No fees for current SJCC and card-holding TeenTix members. When purchasing tickets online, SJCC members must click “redeem benefits” and enter contact info to remove processing fee(s).

PRIORITY SEATING: Pass holders enter first (Full Festival and VIP Passes). Please have passes ready to avoid delays. Additional guidelines on the back of your pass.

VOLUNTEER COMPS: Good for general admission films only (excludes special events). Cannot be combined for higher-price special event tickets. Thank you volunteers! If you have questions, contact our festival volunteer coordinator at

ACCCESSIBLE SEATING: All SJFF venues are ADA compliant. The Stroum Jewish Community Center theater is outfitted with Hearing-Loop (T-coil) technology and has FM amplification headsets. Ask staff members or ushers for assistance. 


SJCC Arts+Ideas Ticket Sales

Online – recommended!
Click here to purchase tickets securely online.

To purchase tickets, click “Buy Tickets” or “RSVP” for free programs. You will be launched to our ticket sales platform, where you can add multiple events to your shopping cart. There is a time limit.  

Purchase By Phone | In Person
SJCC does not have an on-site box office. We encourage online ticket purchases through the website. If you would like to purchase tickets by phone or in person, the cultural arts staff would be happy to assist: M-F during regular business hours, subject to staff availability

Box Office Day-of-Show Hours: 
Doors, box office, and will call generally open 30 minutes prior to show start time and 60 minutes prior for happy hour and special events (check event listings). Online presales end one hour after a show starts.

Payment Types
SJCC box office accepts cash, check, Visa, MasterCard, Discover, and American Express. You can purchase a gift card to create a credit in the system.

Processing Fees: None for Current SJCC Members!
There is a $1 per ticket processing fee ($5 for film festival passes) on all transactions, except for current SJCC members. How to remove fees? SJCC members click “redeem benefits” before checkout. Enter name/email and the fees will automatically be removed. Please call the box office for help if you are having trouble, or if you were erroneously assessed a fee to be refunded.

Discount Pricing:
Discount pricing (when available) for current SJCC Members, seniors 65+, youth under 13, and students w/ID. For selected programs only, groups of 12+ automatically receive $2 off per ticket (tickets must be purchased at the same time).

Ticket Delivery Options
Online advance ticket purchasers can select print-at-home, mobile ticketing, USPS delivery, or will call pickup. 

For print-at-home delivery, your confirmation email includes a link to your printable receipt and tickets. For mobile tickets, links will download your phone Walletini app. We recommend you bring a copy of your receipt as proof of purchase; however, all patrons who have completed transactions are in our system. So if you forget your tickets or forget to print them, we can look you up in the system and print physical tickets. There is a $5 surcharge for mailing physical tickets via USPS domestic mail.

Ticket Availability: We will do our best to message shows that are sold out or on standby on the website. Please check and click on the “buy tickets” link for up-to-the-minute availability. Remaining tickets are on a first-come walk-up basis at the door.

Most programs are general admission with seating on a first-come, first-served basis. Some general admission shows are club style – standing room only with some seating. Select shows are reserved seating. Patrons needing special assistance or accessible seating can choose or indicate accessible seating needs upon purchase and when possible will go in first.

Late Arrival & Seating:
Please arrive on time, ideally 15 minutes before show time. Latecomers will be seated at the discretion of the staff, ushers, and/or management at an appropriate break in the show and will likely be seated in designated late-seating area to avoid disruption. Latecomers are not guaranteed reserved, assigned, adjacent, or saved seats. On occasion, late-seating will not be possible. We thank you for your cooperation and understanding. 

Ticket sales are final. No refunds or exchanges except in the case of program cancellation. All programs are subject to change or rescheduling without notice.

For Seattle Jewish Film Festival box office policies, click here.

Box office contact: Need help?
206.232.7115 ext 251 or direct: 206.388.0833.
Email: click here to email the box office.

Venue Details

SJCC Arts+Ideas programs, unless otherwise specified, take place at the Stroum Jewish Community Center on Mercer Island (hours/location | directions). Check listings for the Seattle Jewish Film Festival venue’s various locations.


SJCC is ADA compliant and our seating system is hearing loop (t-coil direct) outfitted. Please ask your provider how to use/program the t-coil setting on your device. SJCC is also outfitted with an Assistive Listening System. Please ask an usher for an amplification device, if needed (cell phone number and driver’s license required). If you need a front-row seat, aisle seat, or wheelchair accessible space, please indicate when purchasing general admission tickets or select an accessible seat online or by phone for reserved seating.

There is free, ample and, accessible parking in the SJCC parking lot, on the street, and nearby at the Municipal Buildings. Please do not park at across the street at Herzl-Ner Tamid or at the French American School unless signs indicate these as overflow lots.

SJCC Alcohol Policy

SJCC works hard to promote responsible consumption of alcoholic beverages. Our alcohol policies are listed below:

  • All guests purchasing alcohol, must present a valid ID* (see below), regardless of what age they appear.
  • Alcohol will not be served to minors (anyone under 21 years of age).
  • Alcohol will not be served to guests without acceptable forms of ID*
  • There will be a two (2) beer/wine limit, per transaction, at concession stands and portable concessions until alcohol cut, which varies by show.
  • There will be a one (1) spirit limit, per transaction, at concession stands and portable concessions until alcohol cut, which varies by show.
  • Guests passing alcohol to minors will be ejected and reported to local authorities.
  • Guests possessing alcohol, who do not have proof of being at least 21 years of age, may be ejected.
  • We reserve the right to refuse the sale of alcohol to anyone.
  • Alcoholic beverages may not be brought into the SJCC. Any attempt to bring alcohol inside will be considered a violation of the Code of Conduct and may result in the Guest being ejected, arrested, or tickets being revoked.
  • Alcohol will not be sold to guests who appear intoxicated.
  • If a guest seems intoxicated and is the sole driver, the SJCC will call a cab for the guest.

*The following forms of ID are acceptable at SJCC:

  • A Driver’s License — A driver’s license issued by any U.S. state or any Canadian province.
  • A U.S. Military ID — An official U.S. Military ID card, including active duty, reserve, retired, and/or dependent card.
  • A State ID Card — An official state ID card issued by a U.S. state or Canadian province
  • A current, unexpired official Passport issued by any nation.

The following forms of ID are NOT acceptable at SJCC:

  • Punched IDs are NOT acceptable.
  • Expired IDs are NOT acceptable.
  • Temporary IDs are NOT acceptable.
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